Packages are generally dispatched within 1-3 business days after receipt of payment. Small items will normally arrive at their destination within 3-5 business days while large items that require freight delivery will arrive in 5-10 business days. Smaller products are shipped via Fedex or UPS with tracking and drop-off without signature. Large item delivery is done by freight carrier. Signature is required on all large item freight deliveries. Please inspect the package and mark any damages found on the Bill of Lading. When your delivery reaches the local terminal in your area someone from the shipping company will call you to schedule a delivery time. We will email you your tracking information within 1 business day of shipping your items.
If your product is oversized it will ship freight carrier rather than standard UPS or FedEx. These companies generally do not handle oversized items in most areas. These deliveries are curbside only.
Some of our items are very large and too heavy to ship via package carriers. Contracted freight companies deliver these items. These companies will call the consumer when merchandise arrives at their terminal to set up a delivery time that is convenient for you. These companies provide tailgate delivery. Upon delivery the driver is only required to take products to your driveway or entrance of delivery address. The carrier is not responsible for bringing merchandise into your home, un-crating, installing or removing packing materials. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever its going). If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If merchandise has shipping damage at time of delivery, consumer should indicate "damaged" on the paperwork, refuse the delivery, then contact us giving a detailed description of the damages. We will have new items sent to replace damages found right away. If other damages are found during assembly please contact us and we will send you replacements free of charge for up to 30 days after the order date!
We pride ourselves in being one of the fastest to ship in the industry. You will get your new products delivered to your home in just 3-5 business days for small items and 5-10 business days for over sized large items! This is very fast on over sized items considering we must package and set up a freight delivery. Shipping times may vary depending on where you live in relation to the warehouse used and might be longer or shorter than our general quoted time frame. If shipping time is important for you we recommend asking us for a quote prior to ordering. Please allow 2-4 weeks handling time on custom built buildings like VersaTube.
*Shipping only available within the mainland contiguous United States. Shipping unavailable to AK, HI and any US territories or islands located off the mainland.
Whether you are buying a small or very large item, ALL of our products are Shipped absolutely FREE to anywhere in the mainland contiguous USA. *Excludes AK, HI and any US territories or islands located off the mainland.
There are No Sales Tax charges! *excludes MO
KitSuperStore.com adheres to the strict standards of the Better Business Bureau and is an A+ rated Accredited BBB business. View our BBB Reliability Report by clicking the link below.
We want you to be completely satisfied with every item that you purchase online. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping fees. Some products also incur a restocking fee. Please contact us for details on specific product restocking fees.
Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price minus restocking fees only. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. In some cases, depending on the manufacturer, we do incur a restocking fee, which is passed on to you. Please contact us for details on specific product restocking fees.
If the item(s) have been used or tested in any way, it cannot be returned unless it is in a re-sellable condition and within 30 days from the date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. All returns will incur a restocking charge of 25% of the item(s) price. This fee is 35% for Handy Home Products and 35% for all Arrow accessories. If items have been assembled, damaged or used this charge may increase. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Delivery refusal will result in a refund minus restocking fees as well as inbound and outbound freight fees. Do not refuse your delivery for any reason other than damage. Re-delivery fees will apply. Note: there are no returns accepted on any Little Cottage Company or Leisure Season brand products due to shipping costs. Hiring any 3rd party builder or shipper outside of our terms will be the sole responsibility of the customer and we will not compensate for their fees or damages caused therein for any reason.
To initiate a return you must obtain a return authorization first. Please use the Contact Us Form to send us all your order information and reason for return. All returns are handled via email to ensure proper communication and documentation. We will process your request and email you return instructions within 24 hrs.
NOTE: Please make sure you have obtained any necessary permits prior to ordering. If the customer is required to obtain a permit for their area to use any of our outdoor products the customer is responsible for obtaining this permit prior to making their purchase. KitSuperStore.com will not be responsible for any permitting not approved. Check your local subdivision or living area rules and regulations prior to making your purchase. If the customer is not able to obtain a permit or not allowed to construct their structure in their area for any reason after ordering they will be responsible for inbound and outbound shipping freight charges as well as any restocking fees.
KitSuperStore.com will not accept full returns on any products due to missing, defective or damaged parts. If during assembly you find that there are parts which are missing, defective or damaged, you will be provided with replacement parts at no additional cost for up to 30 days after the order date of qualifying brands. Pictures may be required to qualify. Any items purchased locally must be approved prior to purchase to qualify for reimbursement.
To order replacement parts, please identify the manufacturer of your product and use the phone numbers provided below; manufacturers not listed may not adhere to this policy. If the manufacturer of your product is not listed below please contact our customer service team for free replacement qualifications.
Arrow Sheds: 1-800-851-1085, Option 1
Best Barns: 1-800-245-1577
DuraMax (US Polymers): 1-800-483-1361, Option 1
Handy Home Products: 1-800-221-1849
Leisure Season: 1-416-877-3478
Lifetime: 1-800-225-3865, Option 3
Little Cottage Company: 1-330-893-4212
Rhino Shelters: 1-800-447-7079