Terms Of Service / Shipping & Returns - KitSuperStore.com
First, a quick note to thank you for choosing KitSuperStore.com! We really appreciate your business and support. Thanks for supporting a small business like ours! Please call our experts 7 days a week at 1-888-609-5487 or use our live chat if we can do anything at all to help you with your project. Please read our terms of service below.
Shipping Time - FREE Nationwide Shipping!
We pride ourselves in being one of the fastest to ship in the industry. If you order a small parcel item our normal delivery times are just 3-5 business days. If you order one of our larger items that ships freight carrier you will get your item delivered to your home in just 5-10 business days! We specialize in freight and this is very fast in comparison to our competitors. Shipping times may vary depending on where you live in relation to the warehouse used and might be longer or shorter than our general quoted time frame. If shipping time is important for you we recommend asking us for a quote prior to ordering. Please allow 2-4 weeks shipping time on custom made items. Please allow 2-4 weeks handling time on custom built VersaTube buildings. EZ-Fit and Handy Home sheds are usually delivered within our 5-10 days but can take up to 21 days in some areas. KitSuperStore.com does not guarantee any shipping time for any reason.
*Shipping only available within the mainland contiguous United States. Shipping unavailable to AK, HI and any US territories or islands located off the mainland.
Whether you are buying a very small item or a huge item weighing thousands of pounds, ALL of our products are Shipped absolutely FREE to anywhere in the mainland contiguous USA. *Excludes AK, HI and any US territories or islands located off the mainland.
There are No Sales Tax charges in many states! *excludes AZ, CA, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MA, MI, MN, MO, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT, VA, WA and WI.
Large Item Delivery
Some of our items are very large and too heavy to ship via package carriers. Contracted freight companies deliver the larger products. These companies will call the consumer when merchandise arrives at their terminal to set up a delivery time that is convenient for you (*some carriers no longer provide appointment service and you can call them to schedule delivery). These companies provide tailgate delivery. Upon delivery the driver is only required to take products to the curb, your driveway or entrance of delivery address. The carrier is not responsible for bringing merchandise into your home, un-crating, installing or removing packing materials. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever its going). If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services. KitSuperStore.com is not responsible for any restrictions due to geographic location, inaccessible roads (dirt, dead ends, etc.), local covenants, neighborhood association laws or any other restrictions that would prevent the delivery of your shipment. If you have any delivery restrictions that would prevent a large truck from accessing delivery to the curb of your property please contact us prior to ordering. Some remote locations are not serviced by our LTL carriers and we do not guarantee delivery to these areas.
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. A delivery appointment time will be set and you or someone 18 years or older representing you will be required to be present during delivery, inspect to make sure the items are all there and in good condition, then sign for them. If merchandise has shipping damage at time of delivery, consumer should indicate "damaged" on the paperwork. If damage is obvious please refuse the delivery. If the damage is minor or shows possible concealed damages, please write "damaged" on the BOL what items are damaged and accept the delivery. We will replace damaged parts free of charge if paperwork is marked "damaged" and reported to us within 48 hours (we only have 48 hours to open claim with the shipping company). If there is significant damage, consumer should indicate "damaged" on the paperwork, refuse the delivery, then contact us giving a detailed description of the damages. We will have new items sent to replace damages found right away. Please note, in most cases if there is significant damage and the delivery is refused we can offer a full refund if desired but some of our suppliers only guarantee a reship. For damaged delivery refusals our normal process is to reship the order. Note: Do Not refuse delivery on damages of Gorilla brand products. Their policy is to accept the delivery and send replacements.
We want you to be completely satisfied with every item that you purchase online. If you are not satisfied with an item that you have purchased from us, you may return the item within 30 days of the order date for a full refund of the purchase price, minus the shipping fees. Some products also incur a restocking fee. Please contact us for details on specific product restocking fees.
Any unused, re-sellable merchandise in original condition and in their original boxes or packages may be returned for exchange or refund within 30 days of the order date. The returned item must be in the original box with all paperwork. The item must be unused and unopened. We will refund the product price minus restocking fees. Inbound and outbound shipping costs will not be refunded once the order has shipped out. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. In some cases, depending on the manufacturer, we do incur a restocking fee, which is passed on to you. Please contact us for details on specific product restocking fees.
If the item(s) have been used or tested in any way, it cannot be returned unless it is in a re-sellable condition and within 30 days from the date of purchase. It must be in its original box and all manuals, warranties, accessories and packing materials must be included. All returns will incur a restocking charge of 25% of the item(s) price. This fee is 35% for Handy Home Products. If items have been assembled, damaged or used this charge may increase. The customer will also incur the expense of all shipping charges, even if the order was sent with free or discounted shipping. Inbound and outbound shipping costs will not be refunded once the order ships. Orders that received discounted or free shipping will be charged for initial shipping cost as well as returning shipping cost. Delivery refusal will result in a refund minus restocking fees as well as inbound and outbound freight fees. Do not refuse your delivery for any reason other than damage. Redelivery fees will apply. Hiring any 3rd party builder or shipper outside of our terms will be the sole responsibility of the customer and we will not compensate for their fees, lost parts, claims or damages caused therein for any reason. Note: there are no returns accepted on any Little Cottage Company or Leisure Season brand products due to shipping costs. EZ-Fit brand products are custom built to order and will incur a 20% restocking / cancellation fee if cancellation request is received after 24 hours of ordering. Order cancellations must be initiated within 24 hours after ordering or before item is shipped, whichever is first, to qualify for a full refund. After 24 hours or item has shipped all fees will apply to cancel. Our goal is to ship quickly and we advise to please make sure you do not want to cancel prior to ordering.
To initiate a return you must obtain a return authorization first. Please use the contact us link to send us all your order information and reason for return. All returns are handled via email to ensure proper communication and documentation. We will process your request and email you return instructions within 24 hrs. A $25 service fee will be accessed, for any erroneous challenge to a legitimate credit card charge which results in a charge back fee to us; the fee to us $25. Please work with us first to avoid unnecessary charge back fees.
NOTE: Please make sure you have obtained any necessary permits prior to ordering. If the customer is required to obtain a permit for their area to use any of our products the customer is responsible for obtaining this permit prior to making their purchase. KitSuperStore.com will not be responsible for any permitting not approved. Check your local subdivision or living area rules and regulations prior to making your purchase. If the customer is not able to obtain a permit or not allowed to construct their product in their area for any reason after ordering they will be responsible for inbound and outbound shipping freight charges as well as any restocking fees.
KitSuperStore.com will not accept full returns on any products due to missing, defective or damaged parts. We will replace concealed damaged parts free of charge if reported to us within 48 hours (we only have 48 hours to open claim with the shipping company). Pictures may be required to qualify. Any items purchased locally must be approved prior to purchase to qualify for reimbursement.
Custom Made - Special Order Items
Please note we cannot accept returns on custom made, special-order items that would not be resellable to another customer. These items will be noted on the description with this policy.